At Neatie (Apollo Global Trade Limited), we take your privacy seriously. We want you to feel completely confident when browsing our site, placing an order, or reaching out to us. This policy outlines what information we collect, how we use it, and how we keep it safe.
If you ever have any questions about your data, feel free to drop us an email at support@neatie.com or write to us at our UK studio: 81 Chancery Lane, London, England, WC2A 1DD.
When you use our website or place an order, we collect basic details needed to process your purchase and make your experience smooth:
Orders & Personal Details: When you buy a custom piece or sign up for an account, we ask for your name, email address, phone number, and delivery address so we can make and send your order.
Payment Information: We use secure encryption (SSL) to process payments safely. We never store your full credit card details on our servers.
Social Login (Facebook): If you sign up using Facebook, we only collect your name and registered email address to auto-fill your account setup. We don't access any other private data from your profile.
Website Usage & Cookies: Like most websites, we use cookies and IP logs to remember items in your cart, understand how visitors navigate our site, and improve user experience. You can turn off cookies in your browser settings anytime, though some parts of the store may not function smoothly without them.
We only use your information for straightforward, essential reasons:
Fulfilling Your Orders: Crafting your personalized jewelry, shipping it to your door, and sending tracking updates.
Customer Support: Helping you with order questions, design requests, or general inquiries.
Improving Our Store: Learning what design styles and features our customers enjoy so we can keep making our store better.
Updates & Special Offers: With your permission, we may occasionally email you about new custom collections or promotions. You can opt out of these emails at any time by clicking "unsubscribe" or emailing support@neatie.com.
We never sell, rent, or trade your personal information to third parties.
We only share essential details with trusted partners who help us run our business—such as shipping couriers who deliver your packages and secure payment gateways that handle checkout. These partners only receive the exact details needed to complete their specific task.
We may also disclose information if required by law or to protect the safety and rights of our customers and store.
Your data is stored securely on servers in the UK and accessed as needed by our global workshops in London and Houston. We use industry-standard encryption (SSL) and access controls to ensure your details remain protected against unauthorized access, loss, or misuse.
Under privacy regulations (including GDPR), you have full control over your personal data:
You can request a copy of the personal details we hold about you at any time.
You can ask us to correct or update any outdated information.
Data Deletion: If you would like us to permanently delete your account, Facebook login data, or personal details from our systems, simply send a quick email to support@neatie.com, and we will take care of it promptly.
As we add new custom jewelry features or update our services, we may refresh this policy from time to time. Any changes will be posted right here on this page.