All our pieces are handcrafted and hand cut from scratch. We use our own materials Sterling Silver which does not tarnish, is non allergic and has a unique white gold look finish; and 18ct gold which is a top gold alternative out there Handcrafted to Order check current ETA here.
For cleaning any type of expensive jewellery, the salesperson you're purchasing it from should have the best solution. Be sure to ask for some cleaning product at the same time you're buying your jewellery. With any luck, you may even be able to pick some up for a discounted price.
How to measure your wrist and find the best size of Neatie bracelet/anklet:
There are two choices for your to get your right size.
(1) Please Wrap the tape measure around the wrist/ankle on which you plan to wear your Neatie bracelet/anklet. Make a note of the number at the point where the tape meets the 0. To ensure the bracelet fits comfortably, add 1.5 cm. You can then add or subtract centimeters according to whether you prefer a loose, exact or tight fit.
(2) Alternatively, please download and print the Neatie Wrist Sizer (click). Before printing, make sure the "page scaling" option is set to "None" in the dialog box of your printer options. The Neatie Wrist Sizer must be printed on full-size standard letter paper. Follow the instructions and make a note of your wrist size.
Neatie recommends that you can use both two methods to make the final result more accurate. Please be aware that wanting a snug or loose fit really is a thing varied between each individual. If you are buying a delicate bracelet with a thin chain, we suggest doing a snug fit. Most other bracelets should have a comfort fit except when buying large or thick cuffs or bangles. It's best to buy large bracelets with a loose fit so you don’t feel like you are suffocating your wrist.
ENJOY fast&free shipping services from our UK, US, Australia based offices. Neatie offers free shipping for orders to most of the worldwide countries including UK, US, Australia, Cananda, China, France, Germany, Italy, and all the main EU countries. We are aiming to deliver 90% of our orders to yourdoors within 1 ~ 2 weeks after your payment. This time frame covers the whole handmaking period which is a compliated and time-consuming process of modelling, cutting, engraving and plating etc, and a shipping period. (Please pay attention that every order will be handcrafted by Neatie as artwork and no any machine will be used.) Order delivery are often delayed in busy season like Christmas, but most of them will be reaching you within two weeks. Furthermore a faster delivery service is also available based on a £15 or $20 extra charge.This usually cuts the whole delivery process to within one week as you will be allowed jumped in the queue as premium service. But no exact timeline can be guaranteed by Neatie.
How to make custom order (Personalised Jewellery)
Simply visit custom order page here: http://www.neatie.com/DIY-Jewellery
Please select the options on the above page and finish the payment online. That's compulsory before we can start any handmaking process. Please be aware that once we start the handmaking process, refund requests will not be accepted due to the custom made attribute. Therefore, please make sure that you are satisfied with your own design before submitting them to Neatie.com.