Free Worldwide Shipping & Production Information

At Neatie, every single piece of jewellery is handcrafted from scratch. We do not maintain dusty shelves of pre-made inventory, nor do we use automated factory templates or mass-production machinery. From the moment your payment is processed, our team of dedicated artisans begins turning your personal story, custom engraving, or bespoke design into a physical work of art. Because every item is individually crafted, our total fulfillment timeframe combines both meticulous workshop creation and swift global delivery.

Below is a comprehensive guide to our crafting timeline, global dispatch hubs, shipping options, and personalized order tracking.

1. Understanding Our Timeline: Crafting + Shipping

When you order a personalized necklace, ring, bracelet, or pair of earrings, your estimated delivery date covers two distinct phases: Workshop Handcrafting and Carrier Transit.

• Standard Overall Timeline: For 90% of our global orders, your finished piece will arrive at your door within 3 to 10 working days after payment is received.
• Phase 1 — Workshop Handcrafting: Because your jewellery is made just for you, our production team immediately gets to work on CAD modelling, precise metal cutting, deep hand-engraving, stone setting, polishing, and high-spec plating (such as 18k gold or tarnish-resistant rhodium). Depending on the structural complexity and level of personalization, hand-crafting usually takes between 1 to 5 working days.
• Phase 2 — Direct Transit: Once your piece passes our final quality control inspection, it is packaged in a complimentary gift box, sealed in protective packaging, and handed directly to our primary logistics partners (including Royal Mail, DHL, FedEx, and Deutsche Post) for fast home delivery.

2. Free Worldwide Shipping to Most Destinations

We are proud to offer Free Standard Delivery on all orders to the vast majority of international destinations, regardless of order size or basket value. Key destinations covered under our free shipping policy include:

• United Kingdom: Delivered directly via tracked UK postal and courier services.
• United States & Canada: Seamless air freight and local postal delivery across all states and provinces.
• Australia & New Zealand: Fast, tracked air dispatch to major cities and regional areas.
• European Union & Europe: Including France, Germany, Italy, Spain, Ireland, Netherlands, Belgium, Austria, Sweden, Denmark, Finland, Poland, Portugal, and all other standard EU countries.
• Asia-Pacific: Including China, Japan, Singapore, and main regional postal hubs.

3. Fast-Track Priority Service (Express Crafting & Delivery)

If you are shopping for an upcoming anniversary, birthday, proposal, or special occasion and need your order sooner, we offer a dedicated Express Priority Service at checkout for an additional charge of £15 / $20.

Selecting express service does not just speed up the courier delivery—it upgrades your order across the entire workflow:

1. Workshop Queue Jump: Your design is placed at the absolute front of our artisans' workbench queue, cutting hand-crafting time down to the bare minimum without ever compromising on detail or finishing quality.
2. Expedited Air Courier Transit: Once completed, your parcel is dispatched using premium express air services (such as DHL Express or FedEx Priority).
3. Estimated Express Delivery: This option typically reduces the total timeframe—crafting and shipping combined—to within 1 week (3 to 5 working days).

4. Regional Dispatch Hubs & Duty-Free European Delivery

To ensure global deliveries are handled swiftly without unexpected international hold-ups, Neatie operates through centralized operational hubs:

• United Kingdom Hub: Based at 81 Chancery Lane, London, WC2A 1DD, handling our UK, European, and select international dispatches.
• European Union Fulfillment: We clear logistics for European destinations through our UK and Germany facilities. Orders traveling to standard EU countries arrive seamlessly without unexpected local customs tariffs, import taxes, or clearance delays.
• North American Studio: Working alongside our workshop in Houston, Texas, to fulfill US and Canadian orders with minimal transit times.

5. Peak Seasons & Holiday Timelines

During high-demand periods—such as Christmas, Valentine's Day, Mother's Day, and Black Friday—order volumes in our workshops and global postal networks increase significantly. While most orders still reach customers quickly, peak season deliveries can occasionally take up to 2 weeks.

Because every item is crafted by human hands, we never rush the polishing or engraving steps just to save a minute. We strongly recommend placing holiday orders 2 to 3 weeks in advance to ensure your custom gift arrives with plenty of time to spare.

6. Order Tracking & Delivery Safety

We keep you informed at every key milestone of your piece's journey from our workshop bench to your door:

• Dispatch Notification: As soon as your custom piece passes quality control and is handed to the courier, you will receive an automated dispatch email containing your unique tracking number and direct tracking link.
• Real-Time Updates: You can click your tracking link at any time to see the live status of your shipment, estimated arrival day, and local delivery scans.
• Address Accuracy: Please ensure your delivery address, phone number, and recipient details are completely accurate at checkout. Because custom items are tailored specifically to you, redelivery fees caused by incorrect original addresses remain the responsibility of the customer.
• Lost or Delayed Parcels: In the rare event that a package experiences an unexpected delay, please allow 14 working days from the dispatch date for carrier investigations to complete. If a package is confirmed lost by the courier, our team will immediately recreate your custom piece at zero additional charge.

7. A Gentle Note on Customization & Timelines

Because each item is an original piece of personalized art, exact delivery dates cannot be guaranteed down to the exact minute. Extremely intricate multi-stone settings, detailed photo uploads, or complex double-sided hand engravings may occasionally require an extra day in the workshop to ensure perfection.

We appreciate your patience and promise that the exceptional quality of your personalized piece will make the wait entirely worthwhile!

If you have questions about a pending order or need guidance on shipping times to a specific location, drop our 24/7 support team a message at support@neatie.com