All our pieces are handcrafted and hand cut from scratch. We use our own materials Sterling Silver which does not tarnish, is non allergic and has a unique white gold look finish; and 18ct gold which is a top gold alternative out there You can read more about our process here
It is becoming more and more popular to purchase expensive jewellery online. Before you do, however, be sure to check out the business you'll be purchasing with at the Better Business Bureau. When you're making a big ticket purchase, such as an expensive piece of jewelry, you need to know that the company you're purchasing from is reputable. You want to make sure that they will send you a quality product and back it up with customer service too.
ENJOY fast&free shipping services from our UK, US, Australia based offices. Neatie offers free shipping for orders to most of the worldwide countries including UK, US, Australia, Cananda, China, France, Germany, Italy, and all the main EU countries. We are aiming to deliver 90% of our orders to yourdoors within 1 ~ 2 weeks after your payment. This time frame covers the whole handmaking period which is a compliated and time-consuming process of modelling, cutting, engraving and plating etc, and a shipping period. (Please pay attention that every order will be handcrafted by Neatie as artwork and no any machine will be used.) Order delivery are often delayed in busy season like Christmas, but most of them will be reaching you within two weeks. Furthermore a faster delivery service is also available based on a £15 or $20 extra charge.This usually cuts the whole delivery process to within one week as you will be allowed jumped in the queue as premium service. But no exact timeline can be guaranteed by Neatie.
How to make custom order (Personalised Jewellery)
Simply visit custom order page here: http://www.neatie.com/DIY-Jewellery
Please select the options on the above page and finish the payment online. That's compulsory before we can start any handmaking process. Please be aware that once we start the handmaking process, refund requests will not be accepted due to the custom made attribute. Therefore, please make sure that you are satisfied with your own design before submitting them to Neatie.com.