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Main Return & Refund Policy

Products that have been personalised (Most of Neatie Products), or altered in any way to your specification, this includes resizing, removal of original features, or addition of extra features will not be considered for refund under any circumstances, if upon receiving the item a fault is present with the item we will ONLY replace or repair the item, however we will refund your return postage back for the repair or replacement, the return must be made by Royal Mail 1st Class Signed For Delivery (NOT special delivery or courier unless requested by ourselves).

For non-personalised products, we are able to offer full-refund policy as normal within 10 days of the delivery date.

Return Fraud

Although very rare return fraud is something that is becoming more and more apparent, this is where a customer purposely damages an item in order to ensure return of the product, without incurring any costs, each item we send is checked and double checked before leaving our premises, and if for any reason we believe that return fraud has been committed we will pursue this matter through legal channels and the police, and this will become a criminal damage matter, and if taken to court you may incur court costs, legal fees, and may get a criminal record.

How To Return & Claim Refund

All return requests must be submitted through the below portal first, otherwise the return request will not be processed, checked and accepted.

Order Information

* First Name:


* Last Name:


* E-Mail:


* Telephone:


* Order ID:


Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

Quantity:
* Reason for Return:
Product is opened:


Faulty or other details:
Enter the code in the box below:


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